At Vavivu, we want you to love your purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process to make it right. Please read the following guidelines for returns, exchanges, and refunds.

1. Return Policy

You have 30 days from the date of delivery to return any unused, undamaged items in their original condition and packaging.

To initiate a return:

  1. Contact Us: Email our customer service team at alanmaz85@gmail.com within 30 days of receiving your order. Please include your order number and the reason for the return.
  2. Return Authorization: Once we receive your return request, we’ll send you a return authorization along with instructions on how to send the item back.
  3. Ship the Item Back: Return shipping is at the customer’s expense unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

2. Items Eligible for Return

The following items are eligible for return:

  • Home decor (not damaged or used)
  • Furniture (in original condition, assembled if possible)
  • Lighting products (unopened or in unused condition)
  • Rugs and textiles (unused, unwashed)

Note: Some items, like personalized or custom-made products, may not be eligible for return. Please check the product description for return restrictions.

3. Return Shipping Costs

  • Domestic Returns (within the U.S.): Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
  • International Returns: International customers are responsible for return shipping costs, including any customs fees.

4. Refund Policy

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item.
  • Shipping Fees: Original shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., defective product or incorrect item).

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will assist you with either a replacement or a full refund, including return shipping costs. Please provide photos of the damaged or defective item when you contact us.

6. Exchanges

At this time, we do not offer direct exchanges. If you’d like to exchange an item for a different size or color, please return the original item and place a new order for the replacement.

7. Final Sale Items

Some items, such as clearance products, personalized or custom-made items, and gift cards, are final sale and cannot be returned or refunded. Please review the product description for any final sale notices before completing your purchase.

8. Contact Information

If you have any questions regarding our return or refund process, please reach out to our customer support team at alanmaz@gmail.com. We’re happy to assist you and ensure your satisfaction.

Important Notes:

  • We recommend you keep a copy of your tracking number for returned items.
  • All returned items must be unused and in their original packaging.
  • We reserve the right to refuse returns on items that do not meet the above conditions.

Thank you for choosing Vavivu! We strive to provide high-quality products and excellent customer service.